IP 5000 Toshiba Business Telephone System
Advanced IP Telephones That Help You Work Smarter Step up the efficiency and functionality of your IP communications system with the IP5000 Series telephones from Toshiba. Sleek good looks combine with sophisticated features and call-handling enhancements for increased productivity in any office setting. Equally suited o a single location or large, distributed enterprises with branch or virtual and remote sites, the IP5000 Series is your best choice in a full-featured IP telephone system.
More on VOIP
The Internet presents us with endless communication possibilities. The newest generation of Internet communication technology is VoIP. VoIP, or Voice over Internet Protocol, is a method of communication that uses the Internet to connect telephone calls. The technology allows phone systems to be networked together similar to computer or data networks, no longer using traditional circuit switch technology. Often times, VoIP can save users a lot of money, sometimes even offering free long distance and international calls, but this is often more likely for households than for office buildings. There are two forms ...
Plan Office Relocations 6 months ahead
Office relocation requires tremendous planning and a trustworthy moving team. Without the proper team or planning important documents and customer information could be lost or damaged in the moving process, causing grave damage to your business. Here, at Total Corporate Solutions, we recommend you begin planning your office relocation 6 months in advance. Begin by locating an appropriate space. It may sound simple but finalizing all of the contracts with the new office location can save a lot of trouble. Before you begin the move, make sure all of the lease agreements and other legal paperwork is ...
Healthy coffee? You decide
Do you often feel guilty for having that second, or even third, cup of coffee in the morning? Well, read on because this article is for you. Studies done by several coffee research facilities around the world and organizations dedicated to researching cancer and disease have found that coffee can actually promote healthy living and contribute to an overall healthier lifestyle. Caffeine is usually the accused villain of coffee, with many people claiming caffeine is a cause of heart disease and heart attack, stomach problems, and even addiction problems. However, world cancer research facilities have found these claims ...
Space Planning & Management
Office Space Planning is an essential part of building an office. If an office space is well planned, the office will run more efficiently, employees will be happier and, overall, the office will be more productive. Well planned office spaces also save money by maximizing the use of a smaller, less expensive space rather than paying for a larger, typically more expensive space. Today many companies, including the company I work with, uses a unique software and space design consultants to maximize the potential of an office facility by rearranging cubicle blocks or bringing in space efficient ...
Avoding Office Chaos
We are all human – sometimes we lose things or forget to call a client back. If it happens a lot in your office it might be time to learn a few tips to control office chaos. Aside from my office website, www.totalcorporatesolutions.com, About.com also has useful tips to maintain a productive office space. They usually provide detailed guidelines and tips that are useful to avoiding office problems. Recently I read an article that recommends a few simple steps to avoid office chaos. To avoid office chaos, About.com recommends managers establish and follow an office routine for ...
Surveillance System
Surveillance Systems: Office spaces warrant a lot of protection. Aside from the typical worry of office equipment being stolen, products and supplies that are essential to the core business can be threatened by intruders. An office surveillance system works to detour intruders, recognize unauthorized personnel and monitor employees and workers compensations claims. Geovision is one of the leading surveillance companies working to develop office surveillance systems that contain the most recent technology and are cost effective. GeoVison use an Internet Protocol System that allows the cameras and recorded material to be networked and accessed through a computer system. ...
Office Phone Etiquette
Today, even with the many different modes of communication, the telephone is still the prime method of communication between clients and businesses. So, naturally, answering the phone at work is one of the most important qualities of the workplace. I know firsthand the importance of a good receptionist, and I have seen many build lasting relationships with clients merely by pleasantly answering the phone. At my office we have developed a set of office phone etiquette rules that we thought would be useful to distribute to the receptionists to ensure they are handling each call professionally. In general, ...
IT Service Desk
Total Corporate Solutions' team of IT experts will assess and provide a network plan that will fulfill the needs of your company, and they provide follow-up consultations to ensure customer support. The team provides desktop and server maintenance that can remove viruses, spyware, and pop-up ads from your computer or provide network security and computer tune-ups. A software licensing audit is available to help discern the necessity and usage of the software on your office computers. Please call TCS to speak with an IT expert about your office computer system.
Just in time for summer weather, backyard barbecues and picnics by the pool, the Specialty Coffee Business Unit of Green Mountain Coffee Roasters, Inc. introduces K-Cup® portion packs that create iced coffee or iced tea at the touch of a button.
The patented Brew Over Ice K-Cups® are specifically designed to brew directly over ice with a Keurig® Single-Cup Brewer. New technology allows each K-Cup to be packed with more coffee or tea —the perfect amount to create a cool, refreshing brew.
New for this summer are Green Mountain Coffee® Nantucket Blend® and French Vanilla Iced Coffee in K-Cups. Both are based on the popular hot versions of their namesakes, but are specially blended to provide full flavor when brewed into a cup of ice.
For iced tea lovers, two new Celestial Seasonings® Perfect Iced Teas are debuting: Half and Half (part black tea, part lemonade) and Southern Sweet Tea. These new K-Cups join the four Perfect Iced Tea varieties introduced last summer: Sweet Lemon Black Tea, Sweet Peach Black Tea, Sweet Raspberry Black Tea, and Black Tea Unsweetened.
According to the NPD Group/CREST®, the number of iced coffee and related beverages Americans consumed away from home rose from 300 million servings in 2001 to 1.2 billion servings in 2009, with iced coffee now representing 16% percent of all of the coffee Americans drink away from home.
“People love iced coffee and teas, and our Brew Over Ice K-Cups make it easy to get a refreshing iced beverage right at home,” said T.J. Whalen, Vice President of Marketing for GMCR’s Specialty Coffee Business Unit. “Traditionally, consumers have thought about their coffee maker as delivering only hot coffee, but now Keurig owners can enjoy an entirely new array of great-tasting cold beverages with their Keurig brewer.”
Brewing a fresh cup of iced coffee or tea on demand is now simple and convenient:
Cream and sweetener can be added to iced coffee. Perfect Iced Teas are pre-sweetened with all natural cane sugar and stevia and ready to drink. Go to www.BrewOverIce.com to see how it works, shop for K-Cups, and purchase special Brew over Ice plastic tumblers.
Please contact Total Corporate Solutions at 714-503-6430 for more information.
Posted in Office Coffee Service (OCS) by .
Strata® CIX™1200 VoIP business telephone system brings reliability, IP call center, and, for Columbia Southern University, $110,000 in cost savings. Based in Orange Beach, Ala., Columbia Southern University (CSU) is one of the nation’s first completely online universities and is dedicated to meeting the demand for alternatives to the traditional university experience.
Pam Dickinson, technical support supervisor at CSU, said, “We needed a system that would improve customer service, increase the ease of system management, and give the employees the latest communication tools including Unified Messaging. The system must also be able keep up with the university’s fast growth and help us save costs.”
Curtis Cantrell, CEO of Southeastern Telephone, an Authorized Toshiba Dealer based in Birmingham, Ala., recommended Toshiba’s Strata CIX IP business communication system. Dickinson was already sold on Toshiba as the university had used Toshiba telecom systems since 2004. This installation was a migration from its older Toshiba DK424i system.
Installed by Southeastern Telephone, CSU has a Toshiba VoIP business telephone system that includes a Strata CIX1200 IP business telephone system with 400 ports, two remote fiber cabinets, and 275 Toshiba IP telephones and 150 digital telephones. It also has Toshiba’s Strata Media Application Server (MAS) virtualized to run the Network eManager® on-site/remote management tool, Strata ACD IP contact center solution with more than 200 agents using the Strata Call Manager application in 13 ACD groups, TASKE contact center reporting solution, and Toshiba Unified Messaging.
Using Toshiba’s Network eManager remote administration tool, Dickinson can now manage the entire telephone system from her desk or remotely from her laptop. She can make adds, moves, and changes as the university adds employees and can also troubleshoot issues more effectively since she has more control over the system. She can also change or customize outgoing greetings and greeting schedules quickly and easily. Using Network eManager has eliminated $850 in monthly service fees.
CSU’s IP Contact Center receives more than 20,000 incoming calls every week, and its agents place more than 10,000 outgoing calls weekly. Contact Center calls are processed by 200 agents in 19 ACD groups. With the Strata Call Manager application, agents are able to click-to-dial and utilize Chat and Presence features to communicate with supervisors or other agents. CSU uses Microsoft® Exchange and Outlook®.
Using TASKE Contact solution from TASKE of Ottawa, Canada, an Authorized Toshiba Provider, CSU’s Contact Center supervisors have a full suite of reporting capabilities, including more than 150 different reports on call statistics, agent performance, queues and much more.
With Toshiba Unified Messaging, university personnel can receive all their communications in a single mailbox, including emails, voice messages and faxes. Using Unified Messaging, the university is able to increase efficiency, improve privacy and reduce costs by eliminating fax machines.
Bottom Line: $110,000 Savings the First Year; $10,000 Savings Annually Thereafter
Toshiba’s Strata CIX1200 IP business telephone system has helped CSU meet its goals of improving user experience, moving the Contact Center to IP phones, allowing the university to manage its own system, and reducing communication costs.
CSU’s cost savings include:
$100,000 savings by migrating from an older Toshiba Strata DK424i system, which allowed them to reuse existing station and telephone cards as well as digital telephones;
$10,000 annual savings by performing routine maintenance themselves, eliminating service calls;
First-year total savings of more than $110,000; and
Ongoing annual savings of $10,000 per year.
“Thanks to Toshiba and Southeastern Telephone, we were able to save more than $110,000 the first year, plus we will save at least $10,000 annually ongoing. Even more important to us are the huge improvements in system administration, customer service, user experience, and ability to grow our system,” Dickinson said.
About Columbia Southern University
One of the nation’s first completely online universities, Columbia Southern University (CSU) was developed to meet the demand for alternatives to the traditional university experience. Its degree programs are offered completely online, giving students the flexibility to fit their educational pursuits around career and family commitments.
At CSU, associate, bachelor, master, doctoral, and certificate programs are available in a variety of fields including fire science, criminal justice, business management and administration, information technology, human resource management and occupational safety and health. CSU is headquartered in Orange Beach, Alabama.
About Toshiba America Information Systems Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry leading portable computers; projectors; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and telephony equipment and associated applications.
TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. Toshiba Corporation is a world leader and innovator in high technology, a diversified manufacturer and marketer of advanced electronic and electrical products. These products span from information & communications systems; digital consumer products; electronic devices and components; as well as power systems including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 730 companies, with 199,000 employees worldwide and annual sales surpassing US $67 billion (FY 2008).
Jul 10
20
How save is your bottled water?
Bottled Water vs. Tap Water Chemicals, contaminants, pollution, price: new reasons to rethink what you drink and beware of bottled water.
Evocative names and labels depicting pastoral scenes have convinced us that the liquid is the purest drink around. “But no one should think that bottled water is better regulated, better protected or safer than tap, ” says Eric Goldstein, co-director or the urban program at the Natural Resources Defense Council (NRDC), a nonprofit organization devoted to protecting health and the environment.
Posted in Office Coffee Service (OCS) by .
plastic bottle waste
There are so many green benefits to switching to bottleless water cooler system.
Whats in your water cooler. Has it been sanitized in the past 6 months?
Regardless of the outside appearance of your bottled water cooler, a slimy coating of biofilm may now be growing into algae thus effecting the quality of your drinking water. A six-month tank sanitization is recommended by the international Bottled Water Association.
Have you ever wondered why your coffee or tea taste bad? One of the biggest contributing factor in nasty coffee is nasty water. If you have good quality coffee but taste bad, its time to change your filter, tubes, or call for service.
Posted in Business Telephones by .
Advanced IP Telephones That Help You Work Smarter
Step up the efficiency and functionality of your IP communications system with the IP5000 Series telephones from Toshiba. Sleek good looks combine with sophisticated features and call-handling enhancements for increased productivity in any office setting. Equally suited o a single location or large, distributed enterprises with branch or virtual and remote sites, the IP5000 Series is your best choice in a full-featured IP telephone system.
Jun 10
10
Toshiba Telephone Success Story
Leading bottled drinking water company with more than 300 employees
Networked three locations together with Toshiba Strata Net Networking
Improved communications with centralized voice mail and direct extension dialing
Migration cost savings re-using digital telephones and interface cards
Long distance cost savings of $1,350 per month
Eliminated 80 phone lines gaining cost savings of $6,000 per month
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